Before Booking

How much notice do you need?

Ideally as much as possible, depending on availability we can get you booked in with 48 hours notice but we always recommend contacting as soon as possible.

For busier periods, such as summer holiday, Easter and the festive period we recommend 2-3 months notice for bookings.

I only need a hot tub for 1 night is this OK?

The minimum hire period we offer is for 3 nights for our Midweek Saver package. As the water can take up to 24 hours to heat to the maximum temperature we don’t offer shorter hire packages.

What do I need to hire a hot tub?

The requirements are very simple. All we ask is that you have access to your rear garden that is a minimum of 80cm and a flat surface area of 7 feet by 7 feet. Whilst an outside tap is handy, it’s not critical as we can use a hose extension to fill the hot tub from an internal tap.

What payment options do you accept?

To pay the £25 deposit we accept card payments over the phone or via our online booking form.

The balance of your hire can be paid on delivery via cash or card.

How much access do you need to get the tub in my garden?

If you have a side gate to your property we need 80cm to transport the hot tub to your rear garden.

hot-tub-access-through-door

If you do not have external access to your property then we can usually transport the spa through your home providing doors are a standard size and that the route through is clear of obstacles. A protective cover is used to ensure where possible that no marks are left inside.

Do you deliver to my area?

We offer a hot tub hire service throughout the West Midlands, with popular areas including Birmingham, Coventry, Walsall & Wolverhampton. If you’re unsure whether we cover your area, the best thing to do is check our delivery coverage, or send us a message

Do you provide steps?

We can include a set of steps (no extra charge) to assist entry into the hot tub. Just let us know when placing a booking that you require them as they’re not included as standard.

How much space does the gazebo need?

The hot tub gazebo requires a floor space of 3m x 3m (around 10ft x 10ft). It can be positioned on the lawn or a hard surface, concrete or decking for example.

What time will you arrive?

On the day of delivery if you have a certain timeframe that you would like it to arrive we will do our best to adhere to this. In other cases we will let you know whether it will be an AM or PM delivery, and contact you 1 hour prior to arrival.

During Your Hire

How much does it cost to heat the hot tub?

Around 30p – 50p per day. The hot tubs benefit from an efficient boiler and make use of the latest spa cover technology for the best heat insulation. 

How do I check that the water is safe to use?

On your delivery day our team will set up your hot tub and provide detailed guidance on how to check the water quality. A pack of chemicals used to sanitise the water is provided for careful use during your hire.

How many people can fit in the hot tubs?

The Orbis seats between 4 and 5 adults whereas our larger Quatro model seats 6 to 7 adults.

If I have a technical issue what should I do?

We provide all hires with a support email and contact phone number that can be used during your hire. If you have any issues please contact us and we will assist accordingly.

Question Not Answered?

If you don’t find the answer to your query, simply get in touch via our contact form. We respond to all questions within 24 hours.

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